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Configuring the JIRA Service Desk Server Add-On

Configuring the JIRA Service Desk Server Add-On

Sep 30, 2020

 

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To send JIRA Service Desk (JSD) issues to Splunk, install the Splunk app and the JSD add-on. Then, use the setup wizard in JSD to configure your first connection between JSD and Splunk.

Prerequisites

  • Server version of JSD.

  • Administrator access to JSD and Splunk.

Installing the Splunk App

  1. Log in to your Splunk server as an admin.
  2. Install the JIRA Service Desk Add-on for Splunk app and restart Splunk.
  3. Go to Settings > Data Inputs > HTTP Event Collector > Global Settings.
  4. Beside All Tokens, click Enabled.
    This setting enables the HTTP Event Collector (HEC) for your Splunk server.
  5. Go to Settings > Data Inputs, and click HTTP Event Collector.
  6. Click Add new, and complete the following fields.
    • Name — enter a descriptive name, such as JSD Event Collector.
    • Source type — select atlassian:jiraservicedesk:ticket:json.
    • Index — select the indexes where you want to send events. The recommended index is main.
    • Ensure the Enable indexer acknowledgement check box is not selected.
  7. Click Review, and then click Submit.
  8. Locate the event collector you created, and obtain the URL and security token for it.
    You will use this information to set up the connection to Splunk in JSD.
  9. Repeat steps 1 – 9 for every Splunk server you want to connect to JSD.

Installing the JSD Add-On

  1. Log in to your JSD instance as an admin.

  2. Click the gear icon, and then click Add-ons.

  3. Search the Marketplace for Forty8Fifty Real-Time Splunk Connector for JIRA Service Desk.

  4. Follow the on-screen instructions to buy the add-on or start the free trial for 30 days.

     

Using the Setup Wizard

Use the setup wizard to connect a Splunk server, configure a registration between JSD projects and the Splunk server, and send historical JSD ticket data to Splunk.

  1. In JSD, click the gear icon, and then click Applications.

  2. Under Integrations, click RealTime Splunk Connector for JIRA.

  3. Click Setup Wizard.

  4. On the Create a Splunk page, enter the connection details for the Splunk server where you want to send issues. 

  5. Click Save Splunk.
    Alternatively, click Skip. You can add Splunk servers to JSD later.

  6. On the Create a Registration page, associate specific projects in JSD with the Splunk server and determine when to automatically send issues. 

  7. Click Save Registration.
    Alternatively, click Skip. You can add registrations later.

Next Steps