Real-Time Splunk for Jira Service Desk - Cloud

Owned by Brooke Gravitt (Deactivated)
Last updated: Oct 02, 2020 by Kara Born

Create a two-way integration between JIRA Service Desk (Cloud) and Splunk that provides a more unified, real-time view across your IT Service Desk and IT Ops teams. Add automatic HipChat notifications for enhanced collaboration.



How It Works

The Real-Time Splunk Connector for JIRA Service Desk works by communicating across JIRA Service Desk (JSD), Splunk, and HipChat through a suite of integrated components.

  • JSD add-on — Send JSD issues to Splunk and take advantage of real-time searches and monitoring for service desk activity. Gain insights into service desk trends and detect high-impact problems sooner.
  • Splunk app — Trigger JSD issues from Splunk incidents and arm your development with the information and context they need to solve problems quickly.
  • HipChat integration — Trigger enriched, real-time alerts in HipChat from Splunk incidents, and monitor Splunk connectivity at a glance.

Automatically turn events into real-time incidents, and make sure the right people know. Now.

Get Started

Learn how to configure and use the Real-Time Splunk Connector for JIRA Service Desk with our comprehensive product documentation.

  • Configuring the JIRA Service Desk Cloud Add-On — To send JIRA Service Desk (JSD) issues to Splunk, install the Splunk app and the JSD add-on. Then, use the setup wizard to configure your first connection between JSD and Splunk.
  • Configuring the Splunk App for JSD Cloud — Configure the Splunk app to connect to JIRA Service Desk (JSD) so that you can analyze JSD issues and automatically create JSD tickets based on any Splunk saved searches. First, obtain the client key and server ID from your JSD instance. Then, configure the Splunk app to connect to JSD.
  • Configuring HipChat for JSD Cloud — You can configure HipChat to receive automatic notifications of Splunk incidents and to monitor Splunk connectivity to JIRA Service Desk (JSD). First, install the HipChat add-on. Then, configure the JSD add-on to connect to HipChat, and select which Splunk servers you want to monitor in which HipChat rooms.
  • Available Features in the Splunk App for JSD Cloud — The Real-Time JIRA Service Desk Connector for Splunk provides these features to help you gain insight and visibility across your IT Service Desk and IT Ops teams and to manage the app.
  • Sending JSD Cloud Data to Splunk — You can send historical ticket data from JIRA Service Desk (JSD) to Splunk, where you can perform detailed analysis. For example, you may want to send historical data after you configure the add-on and anytime you change a Splunk server or registration. You can also see what data has been sent to each connected Splunk server.
  • Monitoring Splunk Connectivity to JSD Cloud — You can check the status of your Splunk server connections on the JIRA Service Desk (JSD) configuration page for the add-on. You can also monitor Splunk connectivity and receive failure notifications in HipChat (requires the HipChat add-on).
  • Resources - Cloud — Release notes, glossary, and other reference materials.