Configuring the Splunk App for JSD Server

Configure the Splunk app to connect to JIRA Service Desk (JSD) so that you can analyze JSD issues and automatically create JSD tickets based on any Splunk saved searches. First, obtain the Splunk ID and the auth token for a user on your JSD instance. Then, configure the Splunk app to connect to JSD.

Prerequisites

• Obtain administrator access to JSD and Splunk.
• Install the JIRA Service Desk Add-on for Splunk on your Splunk server.
• Install and configure the JSD add-on to connect to the Splunk server.

Obtaining Information in JSD

1. Log in to JSD as an admin.
2. Click the gear icon, and then click Applications.

3. Under Integrations, click RealTime Splunk Connector for JIRA.

4. On the Splunk Servers tab, note the ID number beside the Splunk server you are configuring.
5. On the JIRA administration page, click User management.
6. Obtain the user name and password for the JSD user that the Splunk app will use to communicate with your JSD instance.
   Consider creating a dedicated user for this purpose.
7. Ensure the JSD user has the required access rights:

   • Member of the jira-administrators group—allows the user to access all installed apps. 

   • Assigned to the projects where Splunk tickets will be created—allows the user to create tickets. If the user does not have access to the project and the Splunk app tries to create a ticket, JSD will return the following error message:
     Problem Validating Issue Request(%user%): The issue type selected is invalid.

8. Use an online service to obtain the base64-encoded user name and password in the following format:
   <user_name>:<password>.
   For example, you can use a service such as: https://base64encode.org. This encoded value enables authentication between your Splunk server and JSD instance.

Connecting Splunk to JSD

1. In Splunk, open the Real-Time JIRA Service Desk Connector for Splunk app.

2. Click the Configure tab.

3. Enter the connection details for the JSD instance where you want to create tickets. 
   

   Field	Description
   Auth Token	Base64-encoded user name and password for the JSD user that the Splunk app will use to communicate with your JSD instance. Encode the credentials in the format: <user_name>:<password>. For example: splunkadmin:splunkadmin
   Server ID	Identifier for the connection to this Splunk server in your JSD instance.
   Server URL	URL of your JSD instance.
   Project Key	Unique identifier for the JSD project where you want to create tickets from Splunk.

Next Steps

• Configure Splunk to open JSD tickets.
• Configure Splunk to send HipChat notifications.
• Analyze data and configure reports in Splunk.