Monitoring Splunk Connectivity to JSD Cloud

Prerequisites

• Install and configure the JSD add-on.
• If you want to use HipChat, install and configure the HipChat add-on.

Checking Splunk Connectivity in JSD

The add-on automatically checks the connectivity of your Splunk servers every 2 minutes, by default. You can view the current status of these checks on the JSD configuration page for the add-on.

1. Click the gear icon, and then click Applications.

2. Under Integrations, click RealTime Splunk Connector for JSD.

3. Click the Splunk Servers tab.
   For each server, the table shows the results of the most recent connectivity check and the reason for a failure, if applicable.

4. To modify or remove a Splunk server connection, click the ellipses, and then click Edit or Delete.
   

   The add-on verifies the Splunk URL before activating the connection. If you receive an error message about the Splunk URL, correct the settings and then activate the Splunk server.

   
   

Monitoring Splunk Connectivity with HipChat

You can monitor Splunk connectivity and receive failure notifications in HipChat.

After you install and configure the HipChat add-on for a room, the right sidebar shows a summary of the connectivity status between JSD and all selected Splunk servers. You can click the summary to expand details for each Splunk server.

The add-on sends a notification to HipChat if a Splunk server fails 5 consecutive connectivity checks, by default. You can click the card title to go directly to the Splunk Servers tab in JSD.

Changing the Settings for Connectivity Checks

You can change the default values for the frequency of connectivity checks, when to send a HipChat notification, and other communication settings between JSD and Splunk.

1. Click the gear icon, and then click Applications.

2. Under Integrations, click RealTime Splunk Connector for JSD.

3. Click Settings.

4. On the Settings page, configure the communication settings between JSD and Splunk.

   Field	Description
   Splunk Heartbeat Interval	How often the add-on checks the connectivity of your Splunk servers, in minutes. Default value is 2.
   Issue Scan Interval	How often the add-on sends a request to JSD for a list of changed issues, in minutes. Default value is 5. This feature provides a backup to real-time event updates, ensuring that no changes are missed due to connectivity lapses or other communication errors. Any missed issue updates are sent according to the Delivery Scan Interval setting.
   Delivery Scan Interval	How often the add-on tries to resend any issues that haven’t been successfully sent to Splunk, in minutes. This feature ensures that no issue data is lost due to connectivity lapses or other communication errors. Default value is 1.
   Splunk Failure Count Alert	Number of consecutive Splunk connectivity failures that will trigger an initial HipChat notification (if the HipChat add-on is configured). Default value is 5.
   Splunk Failure Count Interval	Number of consecutive Splunk connectivity failures that will trigger a subsequent HipChat notification, after the initial failure notification. The add-on will continue to send these updates until the Splunk server is back online. Default value is 10.

5. Click Save Settings.
   

Next Steps

• If necessary, add, modify, or delete Splunk server connections in JSD.