Adding Splunk Server Connections to JSD Cloud
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You can configure JIRA Service Desk (JSD) to connect to the Splunk servers where you want to send issues. First, install the app on Splunk, and then configure the connection in JSD.
Prerequisites
Obtain administrator access to JSD and Splunk.
Installing the Splunk App
- Log in to your Splunk server as an admin.
- Install the JIRA Service Desk Add-on for Splunk app and restart Splunk.
- Go to Settings > Data Inputs > HTTP Event Collector > Global Settings.
- Beside All Tokens, click Enabled.
This setting enables the HTTP Event Collector (HEC) for your Splunk server. - Go to Settings > Data Inputs, and click HTTP Event Collector.
- Click Add new, and complete the following fields.
- Name — enter a descriptive name, such as
JSD Event Collector. - Source type — select
atlassian:jiraservicedesk:ticket:json. - Index — select the indexes where you want to send events. The recommended index is
main. - Ensure the Enable indexer acknowledgement check box is not selected.
- Name — enter a descriptive name, such as
- Click Review, and then click Submit.
- Locate the event collector you created, and obtain the URL and security token for it.
You will use this information to set up the connection to Splunk in JSD. - Repeat steps 1 – 9 for every Splunk server you want to connect to JSD.
Configuring JSD
Click the gear icon, and then click Applications.
Under Integrations, click RealTime Splunk Connector for JSD.
Click the Splunk Servers tab.
Click the plus icon .
On the Add Splunk Server page, enter the connection details for the Splunk server.
Click Save.
Repeat steps 3 – 7 for every Splunk server you want to connect to JSD.