Sending JSD Cloud Data to Splunk

Prerequisites

• Obtain administrator access to JSD.
• Install and configure the JSD add-on.

Sending Data to Splunk

1. Click the gear icon, and then click Applications.

2. Under Integrations, click RealTime Splunk Connector for JSD.

3. Click the Registrations tab.
4. Click the ellipses beside a registration, and then click View Sync Ranges.
   The list shows any previous data sent for this registration.
5. Click the plus icon .
6. On the Add Sync Range page, specify what historical data to send. 
   

   Field	Description
   From Date	Select the starting date of the time period.
   To Date	Select the ending date of the time period.
   Send Duplicates	(Optional) Select the check box to resend data that was already sent with another sync range. You may want to use this option if your previous data has been deleted or your configuration settings have changed. Leave the check box cleared to send only data that has not been sent previously.

   
   

7. Click Save.
    The sync range is added to the table and marked as not yet synchronized.
   
   
   
8. To send data according to the settings, click the ellipses, and then click Activate.

Viewing Data Sent to Splunk

1. Click the gear icon, and then click Applications.

2. Under Integrations, click RealTime Splunk Connector for JSD.

3. Click the Splunk Servers tab.
4. Click the ellipses beside a Splunk server, and then click View Issues.
   The table lists the JSD issues that have been sent to the Splunk server.

Next Steps

• Install and configure the Splunk app.
• Analyze your JSD ticket data in Splunk.