Configuring the Splunk App for JSD Cloud

Prerequisites

• Obtain administrator access to JSD and Splunk.
• Install the JIRA Service Desk Add-on for Splunk on your Splunk server.
• Install and configure the JSD add-on to connect to the Splunk server.

Obtaining Information in JSD

1. Log in to JSD as an admin.
2. Click the gear icon, and then click Applications.

3. Under Integrations, click RealTime Splunk Connector for JSD.

4. Click the Splunk Servers tab.
5. Click the ellipses beside the Splunk server you are configuring, and then click View Splunk Details.
6. Copy the Client Key and Server ID.

Connecting Splunk to JSD

1. In Splunk, click the app menu in the top left, and then click Manage Apps.

2. Find the row for the Real-Time JIRA Service Desk Connector for Splunk app, and click Set up.

   Alternatively, launch the app and click the Configure tab to manage the connection to JSD at any time.

3. Enter the connection details for the JSD instance where you want to create tickets. 

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Next Steps

• Configure Splunk to open JSD tickets.
• Configure Splunk to send HipChat notifications.
• Analyze data and configure reports in Splunk.