Configuring Splunk to Open JSD Cloud Tickets

You can configure Splunk to automatically open a ticket in JIRA Service Desk (JSD) when a saved search generates an alert.

Prerequisites

• Obtain administrator access to Splunk.
• Install and configure the Splunk app.
• Install and configure the JSD add-on.

Procedure

To automatically create JSD tickets from Splunk alerts, add an action to the alert in Splunk.

1. From the Alerts page, select an alert to open its detail page, and then use the Click to edit actions link.
   Alternatively, run a search, and go to Save As > Alert.
2. At the bottom of the window, click Add Actions, and then select JIRA Service Desk Ticket.
   
3. Enter the connection details, and click Save. 
   

   Field	Description
   Client Key	Unique identifier for the instance where the JSD add-on is installed. This key enables authentication between your Splunk server and JSD instance. It is unique across all Atlassian products and will never change for a given instance.
   Server ID	Identifier for the connection to this Splunk server in your JSD instance.
   Server URL	URL of your JSD instance.
   Project Key	JSD project where you want to create tickets from Splunk.

   
   The next time the search generates an alert, it will automatically create a ticket in your JSD instance.

Next Steps

• Analyze data and configure reports in Splunk.