Configuring Splunk to Open JSD Cloud Tickets

Prerequisites

• Obtain administrator access to Splunk.
• Install and configure the Splunk app.
• Install and configure the JSD add-on.

Procedure

To automatically create JSD tickets from Splunk alerts, add an action to the alert in Splunk.

1. From the Alerts page, select an alert to open its detail page, and then use the Click to edit actions link.
   Alternatively, run a search, and go to Save As > Alert.
2. At the bottom of the window, click Add Actions, and then select JIRA Service Desk Ticket.
   
3. Enter the connection details, and click Save. 
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   The next time the search generates an alert, it will automatically create a ticket in your JSD instance.

Next Steps

• Analyze data and configure reports in Splunk.