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Configuring the JIRA Service Desk Cloud Add-On

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To send JIRA Service Desk (JSD) issues to Splunk, install the Splunk app and the JSD add-on. Then, use the setup wizard to configure your first connection between JSD and Splunk.

Prerequisites

  • Cloud version of JSD.
  • Administrator access to JSD and Splunk.

Installing the Splunk App

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Installing the JSD Add-On

  1. Log in to your JSD instance as an admin.

  2. Click the gear icon, and then click Add-ons.

  3. Search the Marketplace for Forty8Fifty Real-Time Splunk Connector for JIRA Service Desk.

  4. Follow the on-screen instructions to buy the add-on or start the free trial for 30 days.

Using the Setup Wizard

Use the setup wizard to connect a Splunk server, configure a registration between JSD projects and the Splunk server, and send historical JSD ticket data to Splunk.

  1. From the JSD add-ons administration page, expand the listing for RealTime Splunk Connector for JSD and click Get Started.


  2. On the Add Splunk Server page, enter the connection details for the Splunk server where you want to send issues.

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  3. Click Save & Continue.
    Alternatively, click Cancel to skip this step. You can add Splunk servers to JSD later.

  4. On the Create Registration page, associate specific projects in JSD with the Splunk server and determine when to automatically send issues. 

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    To select consecutive projects, press Shift and then click the first and the last project. To select non-consecutive projects, press Control (Windows) or Command (Mac) and then click the desired projects.

  5. Click Save & Continue.
    Alternatively, click Cancel to skip this step. You can add registrations later.
     

  6. On the Create a Sync Range page, specify what historical data to send to Splunk for baseline analysis. 

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  7. Click Save.
    Alternatively, click Cancel to skip this step. You can add sync ranges later.

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