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  1. SmartHandler should be now located as one of the standard Jira Menu options.

  2. Click SmartHandler(Optional) .
  3. Status
    subtletrue
    colourGreen
    titleoptional
     Upload lookup tables of information that you want to use to populate Jira tickets.
  4. Click New Handler.
  5. Configure the Mail Handler settings.

    SectionDescription
    Handler SettingsProvide a unique name and a description, identify the incoming mail server, and select the format of the email body.
    Match CriteriaConfigure the rules that determine which emails this handler applies to.
    In Case of ErrorDetermine what action to take if an error prevents the handler from being applied to an incoming email.
    Turn on Score Ranges or Activity Logs?(Optional) Enable

    Status
    subtletrue
    colourGreen
    titleoptional
     Enable additional features for this SmartHandler.


    For more information, see Configuring Mail Handler Settings.

  6. Click Save.
  7. Click the Data Points tab, and configure the settings to extract information from an incoming email that matches this handler.
    You configure data points differently depending on the format of the incoming email message—as key-value pairs, if the message is structured, or as regular expressions, if the message is free-form text. For more information, see Configuring Data Points for Email.
  8. Click Save.
  9. Click the Actions tab, and configure the settings for what actions to take when an incoming email matches this handler.
    For more information, see Configuring Actions for Email.
  10. Click Save.

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  • Configure and manage additional email handlers, as necessary.(Recommended)
  • Status
    colourBlue
    titlerecommended
     Monitor the activity logs and adjust handlers, as necessary.