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To automate email handling in JIRA and JIRA Service Desk, install the add-on, and then configure your first SmartHandler. |
SmartHandler should be now located as one of the standard Jira Menu options.
Configure the Mail Handler settings.
Section | Description |
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Handler Settings | Provide a unique name and a description, identify the incoming mail server, and select the format of the email body. |
Match Criteria | Configure the rules that determine which emails this handler applies to. |
In Case of Error | Determine what action to take if an error prevents the handler from being applied to an incoming email. |
Turn on Score Ranges or Activity Logs? | Enable additional features for this SmartHandler. |
For more information, see Configuring Mail Handler Settings.
Click SmartHandler from the top menu bar
The list shows a summary of all the existing handlers, including the whether it is currently applied to incoming emails (status), whether data points are configured, and whether actions are configured.
To pause a handler (stop applying it to incoming emails and keep the configuration details stored on the system), click it in the list. On the Mail Handler tab, click the running man icon beside the handler name. The pause icon appears.
To start a handler (start applying it to incoming emails), click it in the list. On the Mail Handler tab, click the pause icon beside the handler name. The running man icon appears.
To duplicate a handler, click it in the list. On the Mail Handler tab, click the duplicate icon . Enter a name for the new handler, and click Duplicate. You can then edit the new handler as necessary.
To export a handler, click it in the list. On the Mail Handler tab, click the export icon . The configuration settings are downloaded as a JSON file. You can then import these settings into another instance. See Importing SmartHandlers.
To delete a handler (stop applying it to incoming emails and remove the configuration details from the system), click the trash icon beside it. Then, click Remove to confirm the deletion.
If you delete a handler, you must recreate it if you want to start applying it again. If you may want to restore the handler in the future, consider pausing it, instead. |
You can import SmartHandlers to move the configuration settings between instances (for example, to promote a SmartHandler from your test instance to your production instance).
If you want to reuse similar configuration settings on the same JIRA instance, you can duplicate the handler, instead. See Managing SmartHandlers. |
Click the gear icon, and then click Applications.
Under Integrations, click SmartHandler.
Only JIRA system administrators can create, modify, or delete SmartHandlers.