Page Comparison

...

...

Installing the Splunk App

Installing the JSD Add-On

1. Log in to your JSD instance as an admin.

2. Click the gear icon, and then click Add-ons.

3. Search the Marketplace for Forty8Fifty Real-Time Splunk Connector for JIRA Jira Service Desk.

4. Follow the on-screen instructions to buy the add-on or start the free trial for 30 days.

...

1. From the JSD add-ons administration page, expand the listing for RealTime Splunk Connector for JSD and click Get Started.
   
   
   

2. On the Add Splunk Server page, enter the connection details for the Splunk server where you want to send issues.

   Insert excerpt
   DOCS:_SplunkServersDOCS: _SplunkServers nopanel true

3. Click Save & Continue.
   Alternatively, click Cancel to skip this step. You can add Splunk servers to JSD later.
   
   

4. On the Create Registration page, associate specific projects in JSD with the Splunk server and determine when to automatically send issues. 

   Insert excerpt
   DOCS:_RegistrationsDOCS: _Registrations nopanel true

   
   

   Tip
   To select consecutive projects, press Shift and then click the first and the last project. To select non-consecutive projects, press Control (Windows) or Command (Mac) and then click the desired projects.

   
   

5. Click Save & Continue.
   Alternatively, click Cancel to skip this step. You can add registrations later.
    

6. On the Create a Sync Range page, specify what historical data to send to Splunk for baseline analysis. 

   Insert excerpt
   DOCS:_SyncRangesDOCS: _SyncRanges nopanel true

7. Click Save.
   Alternatively, click Cancel to skip this step. You can add sync ranges later.

...