Review the product documentation.

Search our Knowledge Base and the Atlassian Community for any known issues.

Look for errors and warnings in the app logs.

• Located in the system support section at https://<your jira instance>/plugins/servlet/troubleshooting/view/#hercules

Browse the SmartHandler FAQs.

Help us help you by creating a support .zip.

Still stuck? Contact our Product Support Team to raise a product support ticket.