Page Comparison

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1. From the Alerts page, click Open in Search beside the desired alert.
   Alternatively, run a new search.

2. Ensure the following condition is included in the search: where innullisnull(self)
   For example:
   

   Code Block
   language sql
   index=* "FATAL" | where isnull(self)

    This condition excludes the new JSD ticket from subsequent searches, ensuring that Splunk opens only one ticket each time the alert is triggered.

3. Go to Save As > Alert.
4. At the bottom of the window, click Add Actions, and then select JIRA Service Desk Ticket.
   
5. Enter the connection details, and click Save. 

   Insert excerpt
   _SplunkConfigurationServer _SplunkConfigurationServer nopanel true

   
   The next time the search generates an alert, it will automatically create a ticket in your JSD instance.

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