Configuring the JIRA Service Desk Server Add-On

Prerequisites

• Server version of JSD.

• Administrator access to JSD and Splunk.

Installing the Splunk App

Installing the JSD Add-On

1. Log in to your JSD instance as an admin.

2. Click the gear icon, and then click Add-ons.

3. Search the Marketplace for Forty8Fifty Real-Time Splunk Connector for JIRA Service Desk.

4. Follow the on-screen instructions to buy the add-on or start the free trial for 30 days.
   

    

Using the Setup Wizard

Use the setup wizard to connect a Splunk server, configure a registration between JSD projects and the Splunk server, and send historical JSD ticket data to Splunk.

1. In JSD, click the gear icon, and then click Applications.

2. Under Integrations, click RealTime Splunk Connector for JIRA.

3. Click Setup Wizard.

4. On the Create a Splunk page, enter the connection details for the Splunk server where you want to send issues. 

5. Click Save Splunk.
   Alternatively, click Skip. You can add Splunk servers to JSD later.

6. On the Create a Registration page, associate specific projects in JSD with the Splunk server and determine when to automatically send issues. 

7. Click Save Registration.
   Alternatively, click Skip. You can add registrations later.

Next Steps

• Verify and monitor Splunk connectivity.

• Install and configure the Splunk app.

• (Optional) Install the HipChat integration.