How to Raise a Forty8Fifty Labs Customer Portal Request
How to Raise a Forty8Fifty Labs Customer Portal Request
This article details the methods to access and raise a request in the Forty8Fifty Labs Customer Portal.
Forty8Fifty Labs Customer Portal
The Forty8Fifty Labs Customer Portal allows customers to track professional services and managed support services ticket progress and provide ticket updates.
Customers will be presented with a pre-defined form to provide specific information based on the type of request for initial submission. Each request will be reviewed, prioritized, and resolved in the order of priority.
Customer Portal: https://support.forty8fiftylabs.com
Email: support@forty8fiftylabs.com
Emergency After-Hours Support: 1.877.686.4375
All methods above will result in the creation of a request in the Forty8Fifty Labs Customer Portal.
Helpful Information
How the priority of requests are determined
Priority Matrix
Severity(incidents only) | ← Impact → | Priority(incidents & service requests) | |||
|---|---|---|---|---|---|
Urgency | |||||
| Critical | High | Medium | Low | ||
| SEV 1 | Critical Impact | HIGHEST | HIGHEST | HIGH | MEDIUM |
| SEV 2 | Considerable Impact | HIGHEST | HIGH | MEDIUM | LOW |
| SEV 3 | User Impact | HIGH | MEDIUM | LOW | LOWEST |
| SEV 4 | Minor Impact | MEDIUM | LOW | LOWEST | LOWEST |
Severity and Priority are both calculated on incidents based on the Impact values submitted on the customer portal request.
Priority is calculated for service requests based on Impact and Urgency values submitted on the customer portal request.
How to search for specific requests
The search bar is currently limited to the Reference ID and the Summary of a request. Also, this search functionality uses full word searching only.
