Yes, free trial is offered via Atlassian marketplace.
We have several key features that differentiate us from our competitors. The answer in one word is customization. Not only can we create and update limitless tickets across different projects from 1 email, BUT we also allow the user to define custom if/else conditions and use logical and/or operators to build complex expressions on a field-by-field basis. The power is limitless and the logic can be as a simple or complex as you need it to be. (An example to use: The incoming email has an account number in it... IF the account number starts with 004, then we know this is an enterprise account and needs to be assigned to a specific support person. AND if the account number contains W, then we know this account is in the west coast region, so we need to assign it to Bill. ELSE IF the account number starts with 004 AND contains an E, then it need to be assigned to Sharon, our east coast rep. ELSE we assign this to generic support because it is not an enterprise account)
Additional Key Features:
We can handle anything they throw at us. The complexity of the email is only limited by the user's knowledge of regex. Key value pairs are the easiest to setup because of our import feature. You just copy and paste an example email you'd want to handle, and we take care of the rest. Free flowing text or a combination or key values and free flowing both require regex. We supply some canned regex templates to help get them started, and offer additional resources in our docs if they need them.
Quickstart: https://veristorinfo.wistia.com/medias/gwkq1srmvh
Score Ranges: https://veristorinfo.wistia.com/medias/oby0pjkegc
Updating Tickets: https://veristorinfo.wistia.com/medias/0vedr1cjlc
Data Point Configuration: https://veristorinfo.wistia.com/medias/jkqd1w68ro
Lookup Table: https://veristorinfo.wistia.com/medias/50rom5duxu
Tips & Tricks: https://veristorinfo.wistia.com/medias/pd4rrbxlv6
If the incoming email has an attachment, we will automatically include that on the issue(s) that get created. In the future, look for more customization on this feature.
Yes and Yes! Using our existing field value feature, we can make decisions about what to put in a field while considering what is already there or in another field. This can be done for ALL fields, not just status and resolution.
Jira 7.2.0 - Jira 8.11.0
Upon installation of Smarthandler, the plugin now creates a Jira user group called "smart-handler-admin-group" and by default populates this group with all Jira admins. The users in this group have access to see and use the SmartHandler plugin. This allows more control to be given to other groups or users inside of an organization by the Jira admin, if desired.
If you don't see SmartHandler for setting up, Please create "smart-handler-admin-group" manually and add the desired users to this group.
Yes, SmartHandler supports Data Center
Any email server you can add to Jira is also valid with our plugin.
Currently we onlye support Jira Server.
Yes, this plugin has the ability to handle multiple inboxes
The plugin scans each inbox every 60 seconds to look for new emails.
Advanced logging can be enabled by following below steps.
Go to System Settings-→Logging and Profiling will be on the left menu-→Configure Logging for another package→Add at DEBUG level: com.forty8fiftylabs.plugins.atlassian.smarthandler_for_mail
Now User should be SSH to their Jira environment and see our advanced line by line logging.
Currently inline images are not adding to the ticket description automatically. we are aware of this issue and will prioritize for our next release
Currently the plugin by default, available to JIRA admins, after installation now creates a Jira user group called "Smart-Handler-admin-group". But the users added to this group have access to see and use the SmartHandler plugin.
Yes!! SmartHandler for Mail now supports other languages (German, French, Japanese...etc)
Currently, Chrome and Firefox are the only supported browsers
SmartHandler will look for emails both old emails and new incoming emails that meets the Handler match criteria. To further troubleshoot these kind of issues, attach an exported JSON file for the handlers to the support ticket.
Anonymous users are not handled with the current version
We allow users to use the email body, email subject line, sender, and recipient as built-in data points by default. You can find the sender option in your expressions as "Email From".
Also if you are typing in a text box, if you press {, a list of options will be presented including "Email From".
eg.
We offer 24/7 support and use below portal for any Product Questions/Support/Pricing Questions.