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Mail Handler settings determine the general properties of an email handler, including which emails the handler applies to, the expected format of the emails, and what to do if an error occurs. You configure these settings when creating a new handler or when editing an existing handler. |
Configure JIRA to receive email requests.
Know what types of emails you will receive and the type of data they will contain.
In JIRA, click the gear icon, and then click Applications.
Under Integrations, click SmartHandler, and then do one of the following:
In the Handler Settings section, configure the following information.
Field | Description |
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Name | Unique identifier for the handler. |
Mail Server | Which email inbox to monitor. The list shows all the incoming mail servers you've configured on JIRA. To monitor a different mail server, click Add and then configure it in JIRA. |
Email Parser Type | Message format of the incoming email:
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Description | Brief summary of what the handler does. |
Click the Match Criteria section, and configure the rules that determine which emails this handler applies to.
An incoming email to the selected inbox must match at least one condition for this handler to be applied.
Match criteria allow you to handle different emails to the same inbox in different ways. For example:
Email handlers are applied in the order they are listed. |
To send an error notification email, select Forward Email. Then, specify the email address.
The description (for a ticket) or the email body includes a description of the error along with the subject, sender, and body of the original email. |